Refund Policy

The company may provide a refund upon its own discretion unless a legal act states it must in certain circumstances. Customers are entitled to a refund of the cost of their order excluding postage costs if the product(s) cannot be replaced in a satisfactory or timely manner. The company is entitled to attempt to replace any faulty or unsatisfactory products before a refund is considered. An issue must be raised within 7 days of receiving the goods else a refund will not be possible.

The company will not refund any digital goods once sent from our servers. Unless the customer can prove they didn’t receive the product at all by way of legally valid documentation, then a refund will not be considered. In the case that you didn’t receive a digital file, we will resend the product free of charge if we are told of the issue within 14 days of non-delivery.

Import Taxes

Please note that orders destined for outside the EU are sometimes subject to import taxes, payable by the customer. Please check www.dutycalculator.com for a free estimate.

Damages

If an order is damaged in transit please do not sign for acceptance of the delivery. We will require the courier to return the damaged product to us so that we can send a replacement or issue a refund accordingly.

If an order is confirmed lost or stolen in transit we will issue a replacement (subject to availability of further editions).

Rights of cancellation

The customer has the right to request cancellation of an order in accordance with the UK Sales of Goods Act. If you wish to request cancellation please contact us. Please note that bespoke items or items produced on demand are not covered by Distance Selling Regulations.